/* Sujata Support Portal — single stylesheet. Accent matches the build-plan identity. */
:root {
  --accent: #B3282D;
  --accent-dark: #8E1F23;
  --ink: #21283B;
  --muted: #6B7285;
  --line: #DDDFE4;
  --bg: #F4F5F7;
  --card: #FFFFFF;
  --ok: #2E7D4F;
  --ok-bg: #E9F3EC;
  --warn: #B07A1E;
  --warn-bg: #FAF3E2;
  --bad: #B3282D;
  --bad-bg: #F9E9EA;
  --info-bg: #E8EEF7;
  --info: #2C5AA0;
}
* { box-sizing: border-box; }
body {
  margin: 0;
  font-family: "Segoe UI", system-ui, -apple-system, Arial, sans-serif;
  font-size: 15px;
  color: var(--ink);
  background: var(--bg);
  line-height: 1.5;
}
a { color: var(--info); text-decoration: none; }
a:hover { text-decoration: underline; }

/* topbar */
.topbar { background: var(--ink); color: #fff; }
.topbar-inner {
  max-width: 1180px; margin: 0 auto; padding: 10px 20px;
  display: flex; align-items: center; gap: 22px; flex-wrap: wrap;
}
.brand { color: #fff; font-size: 18px; font-weight: 700; letter-spacing: .2px; }
.brand span { color: #F0A9AB; font-weight: 500; }
.brand:hover { text-decoration: none; }
.nav { display: flex; gap: 16px; flex-wrap: wrap; align-items: center; }
.nav a { color: #C9CEDC; font-weight: 600; font-size: 13.5px; }
.nav a:hover { color: #fff; text-decoration: none; }
.nav-cta {
  background: var(--accent); color: #fff !important;
  padding: 5px 12px; border-radius: 5px;
}
.nav-cta:hover { background: var(--accent-dark); }
.userbox { margin-left: auto; display: flex; align-items: center; gap: 10px; font-size: 13px; color: #C9CEDC; }
.linklike { background: none; border: 0; color: #C9CEDC; cursor: pointer; font-size: 13px; padding: 0; }
.linklike:hover { color: #fff; text-decoration: underline; }

/* layout */
.page { max-width: 1180px; margin: 26px auto 60px; padding: 0 20px; }
.page-head { display: flex; align-items: baseline; gap: 14px; flex-wrap: wrap; margin-bottom: 18px; }
.page-head h1 { font-size: 22px; margin: 0; }
.page-head .spacer { flex: 1; }
.foot {
  text-align: center; color: var(--muted); font-size: 12px;
  padding: 24px 0 34px; border-top: 1px solid var(--line); margin-top: 40px;
}

/* cards & tables */
.card { background: var(--card); border: 1px solid var(--line); border-radius: 8px; padding: 18px 20px; margin-bottom: 18px; }
.card h2 { font-size: 16px; margin: 0 0 12px; }
.tablewrap { overflow-x: auto; }
table.list { border-collapse: collapse; width: 100%; font-size: 14px; }
table.list th {
  text-align: left; font-size: 11.5px; text-transform: uppercase; letter-spacing: .06em;
  color: var(--muted); border-bottom: 2px solid var(--ink); padding: 8px 12px 8px 0; white-space: nowrap;
}
table.list td { border-bottom: 1px solid var(--line); padding: 9px 12px 9px 0; vertical-align: top; }
table.list tr:hover td { background: #FAFAFC; }
.num { font-variant-numeric: tabular-nums; }

/* badges */
.badge {
  display: inline-block; font-size: 11px; font-weight: 700; letter-spacing: .05em;
  padding: 2px 8px; border-radius: 4px; white-space: nowrap; text-transform: uppercase;
}
.badge.st-NEW { background: var(--info-bg); color: var(--info); }
.badge.st-ASSIGNED { background: #EEE9F7; color: #6743A6; }
.badge.st-IN_PROGRESS { background: var(--warn-bg); color: var(--warn); }
.badge.st-PENDING { background: #F0F0F2; color: var(--muted); }
.badge.st-RESOLVED { background: var(--ok-bg); color: var(--ok); }
.badge.st-CLOSED { background: #E7E9EE; color: #4A5164; }
.chip {
  display: inline-block; font-size: 11px; font-weight: 700; padding: 2px 7px;
  border-radius: 4px; border: 1px solid var(--line); color: var(--muted); white-space: nowrap;
}
.chip.pr-P1 { background: var(--bad-bg); color: var(--bad); border-color: transparent; }
.chip.pr-P2 { background: var(--warn-bg); color: var(--warn); border-color: transparent; }
.chip.pr-P3 { background: var(--info-bg); color: var(--info); border-color: transparent; }
.chip.pr-P4 { background: #EDEFF3; color: var(--muted); border-color: transparent; }
.sla { font-size: 12.5px; white-space: nowrap; font-variant-numeric: tabular-nums; }
.sla-ok { color: var(--ok); }
.sla-late { color: var(--bad); font-weight: 700; }

/* buttons & forms */
.btn {
  display: inline-block; background: var(--accent); color: #fff; border: 0;
  font-size: 14px; font-weight: 600; padding: 8px 16px; border-radius: 6px; cursor: pointer;
}
.btn:hover { background: var(--accent-dark); text-decoration: none; }
.btn.secondary { background: #fff; color: var(--ink); border: 1px solid var(--line); }
.btn.secondary:hover { background: #F2F3F5; }
.btn.small { font-size: 12.5px; padding: 5px 11px; }
form .field { margin-bottom: 14px; }
form label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 4px; }
input[type=text], input[type=email], input[type=password], input[type=number],
input[type=date], input[type=time], input[type=file], select, textarea {
  width: 100%; max-width: 560px; padding: 8px 10px; font-size: 14px; font-family: inherit;
  border: 1px solid var(--line); border-radius: 6px; background: #fff; color: var(--ink);
}
textarea { resize: vertical; }
input:focus, select:focus, textarea:focus { outline: 2px solid #E4A8AA; border-color: var(--accent); }
.errorlist { color: var(--bad); font-size: 13px; margin: 4px 0 0; padding-left: 18px; }
.help { color: var(--muted); font-size: 12.5px; margin-top: 3px; }
.form-row { display: flex; gap: 16px; flex-wrap: wrap; }
.form-row .field { flex: 1; min-width: 200px; }

/* messages */
.messages { margin-bottom: 16px; }
.msg { padding: 10px 14px; border-radius: 6px; margin-bottom: 8px; font-size: 14px; }
.msg-success { background: var(--ok-bg); color: var(--ok); }
.msg-error, .msg-warning { background: var(--bad-bg); color: var(--bad); }
.msg-info { background: var(--info-bg); color: var(--info); }

/* tabs */
.tabs { display: flex; gap: 4px; border-bottom: 2px solid var(--line); margin-bottom: 16px; flex-wrap: wrap; }
.tabs a {
  padding: 8px 14px; font-size: 13.5px; font-weight: 600; color: var(--muted);
  border-radius: 6px 6px 0 0;
}
.tabs a:hover { text-decoration: none; color: var(--ink); }
.tabs a.active { color: var(--accent); border-bottom: 2px solid var(--accent); margin-bottom: -2px; }

/* dashboard */
.stat-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 14px; margin-bottom: 18px; }
.stat { background: var(--card); border: 1px solid var(--line); border-radius: 8px; padding: 14px 16px; }
.stat .v { font-size: 26px; font-weight: 800; font-variant-numeric: tabular-nums; }
.stat .l { font-size: 12px; color: var(--muted); text-transform: uppercase; letter-spacing: .05em; }
.stat.alert .v { color: var(--bad); }
.barrow { display: flex; align-items: center; gap: 10px; margin-bottom: 7px; font-size: 13px; }
.barrow .lbl { width: 160px; color: var(--muted); text-align: right; flex-shrink: 0;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.barrow .bar { height: 16px; background: var(--accent); border-radius: 3px; min-width: 2px; }
.barrow .cnt { font-variant-numeric: tabular-nums; color: var(--ink); font-weight: 600; }
.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
@media (max-width: 860px) { .grid-2 { grid-template-columns: 1fr; } }

/* ticket detail */
.thread { display: flex; flex-direction: column; gap: 10px; }
.bubble { border: 1px solid var(--line); border-radius: 8px; padding: 10px 14px; background: #fff; }
.bubble.internal { background: var(--warn-bg); border-color: #E8D9B4; }
.bubble .meta { font-size: 12px; color: var(--muted); margin-bottom: 4px; }
.bubble .meta .tag-internal { color: var(--warn); font-weight: 700; }
.bubble .body { white-space: pre-wrap; }
.kv { font-size: 13.5px; }
.kv div { display: flex; gap: 8px; padding: 4px 0; border-bottom: 1px dotted var(--line); }
.kv dt { width: 120px; color: var(--muted); flex-shrink: 0; }
.kv dd { margin: 0; }
.events { font-size: 12.5px; color: var(--muted); }
.events li { margin-bottom: 3px; }

/* banners */
.banner-draft {
  background: var(--warn-bg); color: var(--warn); border: 1px solid #E8D9B4;
  padding: 8px 14px; border-radius: 6px; font-size: 13px; margin-bottom: 14px;
}

/* login */
.login-wrap { max-width: 400px; margin: 60px auto; }
.login-brand { text-align: center; font-size: 24px; font-weight: 800; margin-bottom: 18px; }
.login-brand span { color: var(--accent); }
.ms-btn {
  display: block; text-align: center; background: #2F2F2F; color: #fff; padding: 10px;
  border-radius: 6px; font-weight: 600; margin-bottom: 16px;
}
.ms-btn:hover { background: #1E1E1E; text-decoration: none; }
.ms-btn.disabled { background: #9AA0AE; pointer-events: none; }
.divider { text-align: center; color: var(--muted); font-size: 12px; margin: 14px 0; }